Improve Your Business Through Atomic Habits

James Clear’s widely successful book Atomic Habits breaks down habits into four parts: the cue, craving, response, and reward.

This method shows readers how they can also form habits. Luckily, Clear’s formula can be applied to business.

4 Habits That Will Improve Your Business

The Cue

When developing a habit, Clear suggests making the cue as evident as possible.

A cue is an outside stimulus that reminds you of the habit you wish to form. Therefore, your goal is to make your business as obvious as possible.

With your advertising, you want your prospects and customers to see your ads and then associate them with the habit of buying from you.

To do this, make your ads big, bright, and hard to miss. Use large banners to capture attention with design that pops.

The Craving

After your customer has seen the cue, they then need to want your product or service.

Therefore make it as attractive as possible. Clear writes, “Every behavior is preceded by a prediction… every purchase is preceded by a prediction. The customer does not buy your product; they buy the prediction it creates in their mind.”

It’s your job to make that prediction as ideal as possible. Explain the benefits in a clear and compelling way. If possible, personalize the message to your client, sneak in some bandwagon advice (e.g., John Doe is doing/using it!), and use effective framing techniques.

The Response

“Great businesses remove every point of friction they can think of to make the desired behavior as easy as possible,” Clear says.

Break down the process into steps. Then try to eliminate or simplify the process. The easier it is to purchase from you, the more likely the customer is to do it.

The Reward

Make sure your customers feel instant happiness and success after their purchase. Your quality product and services should take care of the rest.

Interestingly, this reward is inversely related to the craving. If you make your product or service seem too good, then the customer’s expectations will not be met, and they will leave disappointed.

You may have secured one purchase, but another one is unlikely. If you make your product or service seem less attractive, then the customer’s expectations will be exceeded. That is if they even buy it. Finding the balance is key.

Your business will certainly improve if you use Clear’s formula. Simple, small changes can make big results!



3 Profitable Strategies for Building Customer Engagement

Want to know your biggest asset?

Engaged customers. 

The depth of relationships between a business and its clients is one of the best predictors of lifetime value. Companies with improved customer engagement cross-sell by 22%, drive up-sell revenues from 13% to 51%, and increase order sizes by as much as 80%. 

Tailor Engagement Strategies for Your Customers

What might engagement look like for you? The strategies are as unique as your business! Here is one example:

Recognizing the power of holiday hospitality, the Penha Longa resort makes December travels extra special for its guests. While Christmas decorations might brighten the mood for lonely people, celebrations are even better for engaging guests. To get travelers involved in the festivities, Penha Longa gives guests bare, shrub-sized trees for their rooms, along with crafty kits full of everything needed for creative decorating.

This is just one magical, zero-tech model of connecting with customers. Instead of building relationships with social media or chat features, engagement is constructed through pipe cleaners, scissors, googley eyes, and a glue stick.

Any human-to-human connection will draw people closer to your brand because you offer people more than a message but an experience. While there is no bond-building formula, here are three principles for shaping your approach:

1. Personalize Products and Client Interactions

Due to the daily onslaught of digital noise, people ignore messages that aren’t specifically for them.

Adopting a conversational tone can make all the difference in cutting through this clamor. Whenever possible, address customizers by name. Use photographs of real individuals in your advertising, and use fonts or print materials that make your messages feel handcrafted and direct.  

You can also personalize products to build engagement, which is especially powerful in younger markets. This may be as simple as engraving someone’s name on a glasses case or upgrading products with matching accessories. French cosmetics brand Guerlain started offering customizable lipsticks by allowing clients to choose their own combination of case and lipstick color.

2. Incentivize Each Touchpoint

Customer engagement comes from every act of commitment people take toward your company, so make your communication reader-focused and action-oriented, like this:

Describe improvements you’ve made to your product: “Upgrade today for service that’s 20% faster.”

Pique interest by telling people about their account: “Spend XX more, and your reward points will qualify you for a 20% discount.”

Offer an incentive to come back: “Give us another try, and we’ll knock 25% off your bill for the next three months.”

3. Prioritize Loyalty Programs or Continual “Streams” of Encouragement

People don’t want to feel like they’re missing out on something.

When you add value to every engagement that a customer has with your brand, you’ll create a powerful switching barrier that makes it harder for people to shop from your competitors. 

Did you know that loyalty program members purchase more often and have an average order value of 12% higher than their non-member counterparts? Whether you use simple punch cards or elaborate tiered loyalty programs, remember that people like free stuff, and they love to save money.

71% of consumers decide to join a loyalty program because it gives them money off every purchase, and 63% join so they’ll receive a free product by signing on.

Put Relationships First

Dynamic relationships are probably the only guarantee for a strong return on your marketing investment.

With each enhanced touchpoint, engagement grows, and your influence expands. Invite customer participation and watch the magic unfold!

5 Low-Cost Customer Appreciation Strategies

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.” 

~ Sam Walton (Founder of Walmart and Sam’s Club)

They say every business has three types of customers.

There are price-conscious people – clients who will leave if they find a better deal. There are fence-sitters – those who like your brand but could be persuaded to go elsewhere. And there are loyalists – people who are willing to pay more to maintain a relationship.

If you move people toward loyalty, your bottom line will thrive. The success rate of selling to new customers ranges between 5-20%, while that rate soars to 60-70% for existing customers. And a 5% increase in customer retention can increase profits by as much as 125%.

With limited time and energy, devoting some of your marketing budget to customer appreciation makes good sense.

Here are five simple ways to build loyalty by showing customers you care:

1. Handwritten Notes

Over 70 years ago, Hallmark crafted one of the most memorable slogans in history: “When you care enough to send the very best.”

The phrase was spot on – thoughtful written communication speaks volumes. When you want to touch your most valuable customers, a handwritten note is the gold standard. Though these notes take time, they really do work.

Put this goal in your task list and pen one appreciation note per day.

2. Giveaway Contests

Sharing is caring!

There is nothing like the word “free” to grab attention and earn fans, especially when you give away something of value.

As soon as you post a giveaway contest, your popularity will soar. Try weekly email giveaways featuring business books or tutorial freebies. Onsite contest entries or selfie social media posts that tag your brand are a fun option. Or build engagement with a “caption this photo” challenge.

3. Happy Kids, Happy Parents

When you put kids first, parents will notice.

What are some ways you can honor families in your line of work? It may be countertop treats, mini water bottles, waiting room play areas, a coloring contest, or sibling discounts. Even a fish tank or a set of wooden puzzles can boost the happiness factor by ten.

Appreciate your families by welcoming their kids.

4. Learn & Share

Whether you’re building your content marketing or strengthening B2B relationships, giving away wisdom is a no-brainer.

When you find a great online resource, a quick life hack, or a useful industry resource, make a point to pass it along. Or create tip sheets and videos demonstrating beneficial ways to use your product. Helping people succeed is a smart way to build relational currency.

5. Promotional Swag

Double your marketing efforts by combining a gift and your brand.

Stick your logo on USB drives, notebooks, stadium cushions, and more. People love getting something for nothing. And they’ll be reminded of your appreciation again and again.

Show Your Appreciation Through Print

As business author Michael LeBoeuf says, “a satisfied customer is the best business strategy of all.” Give people time, words of appreciation, or gifts and turn price-conscious fence-sitters into loyal followers and friends.

In a digitally saturated generation, print materials are one of the best ways to solidify your business relationships. Want to win over customers month after month so your business will thrive? When you’re ready to talk options, we’re here to help you inspire loyalty through print.

Turn Prospects into Clients with Unforgettable Envelopes

Turn Prospects into Clients with Unforgettable Envelopes

In a world besieged by digital noise, there is something refreshing about collecting your mail.

Tangible and memorable, print media leave an emotional footprint in the psyche. Like a waft of perfume from a love letter, the experience of receiving and opening mail is one of life’s simple pleasures.

Want to increase the impact of your message? Non-traditional print envelopes are sure to make a strong impression. When you’re ready to think outside the rectangle, here are some creative custom options:

Colored Borders

When you want an envelope to pop in the mail pile, a colored border sets your piece apart.

Like a beautifully framed photo, edge accents bring extra attention to your message. Your design should flow with the shape and features of the interior message. For example, pair bold borders with a more modest typeface. Or compliment an embossed label with gold accent trim.

Side Splash Accents

A side splash is a print style that covers a significant portion of one side of the envelope, usually just under ¼ of its total length.

Examples include:

— A colored logo that bleeds off the back edge of the envelope

— A bold stripe down the middle with a mailing label featured in the center

— Triangle accents on two frontside corners

Another color splash option is to use classic white or neutral colors with a pattern splash of color on the envelope flap or its interior. Color splashes make opening an envelope or flyer surprisingly fun!

Photograph Envelopes

Did you know you can make an envelope from a photograph?

Whether this is a filtered, manipulated photo or a simple black and white image, building your design from an image adds depth and staying power. Pictures naturally communicate on many levels, so replacing envelope text with images is a smart choice for any promotional materials.

Building brand familiarity for your bookkeeping services? Enclose sell sheets in a calculator or a ledger book envelope. Promoting your dental practice or salon? Send print promotions wrapped in photos of gorgeous, smiling customers.

Photo envelopes are especially useful if you’re promoting a particular product, like a garden center wrapping coupons in an image of a seed packet. When the benefit is visual, the envelope essentially becomes a postcard, allowing you to kickstart your pitch before customers read a word.  

Oversized Logos

While many firms design envelopes with a traditional left corner logo, you can mix things up with an oversized or background logo.

Here are some variations:

— Place a larger version of your vector logo in the center envelope, leaving space for an address label in the center

— Use a transparent or watermarked logo to cover between 50-75% of the front

— Offset an oversized logo to the left or right side of the envelope, so it is partially cut off

— Rotate your logo or colored brand name by 90 degrees and display it on the left margin of your envelope (like the classic FedEx sleeves)

Break the Mold

Want to break the mold and stand out from the crowd? Creative envelope options are boundless! Give us a call when you’re ready to preview estimates or put our full-service design team to work.

We’re here to help you craft compelling envelopes that turn prospects into customers.  

Grow Your Business Through Instagram Marketing

If you’re looking for a way to boost the results of your print marketing, integrate your next campaign expand your reach with Instagram!

Instagram is a cost-effective marketing tool that houses many resources to help your business grow.

As the second most accessed network behind Facebook, with 1 billion monthly active users, Instagram boasts highly engaged users, browsing an average of 53 minutes per day.

Instagram can be a handy tool if you’re trying to reach ages 18-44, as 45% of Instagram users are within this age group. 

4 Tips to Get Your Business Started on Instagram

Before initiating an Instagram business profile, it’s important to develop a marketing strategy.

1. Know Your Why.

Why do you want your business on Instagram?

For example, are you there to sell products, share portfolio content, build brand awareness, share user-generated content, and/or use Instagram’s analytic tools? When you discover your why, you’ll have a beneficial framework for moving forward.

2. Determine Your Target Market.

Think about age, location, gender, income, interests, motivations, & pain points.

If this is challenging, try looking up competitors on Instagram to see who their audience is. 

3. Conduct a Competitive Analysis.

A competitive analysis is when you research your competitors to see how they are doing.

Then, using this data, you develop a plan to improve your own business. When doing this through Instagram, see what and how often your competitors are posting, what posts are getting the highest engagement, what they are using for captions, how quickly they are growing, etc.

Acquire data that can then be used as a benchmark for your business. You can also brainstorm ways you can stand out from your competitors.

4. Create an Editorial Calendar.

An editorial calendar is a visual representation of your workflow.

You can develop a plan for when, what, and how often to post on both your main Instagram feed and Instagram stories.

5 Tips for Gaining Instagram Followers

Now that your marketing strategy is in place, you can get on Instagram to grow your follower base and engagement. Here are some tips to get you started.

1. Create a Business Account.

Perhaps obvious, but make sure your business is under a business account.

Go to your profile page, click the three horizontal lines at the top, click settings, account, then scroll down.

If it says, “Switch back to Personal Account,” then you have a business account. If it says, “Switch to Professional Account,” your business is under a personal account.

No worries! Just click “Switch to Professional Account,” follow the prompts, and now you have a business account. This is important because it will give you access to useful features, including analytic tools, promoted posts, and a contact button.

Instagram’s analytic tools allow you to see who (age and gender), when, and where you generate the most engagement. You can also see data for follower growth. 

2. Make Sure Your Instagram Bio is Strong.

Your bio is your potential client’s first impression.

Add all the necessary information and use keywords that will draw in your target audience. 

Your bio is also the area where you’ll put your call-to-action URLs. Because Instagram is image-based, URLs don’t work well on each post. Instead, update your bio URL to correspond with anything unique you’re posting.

3. Create a High-Quality Instagram Feed.

Ensure that your Instagram feed flows nicely by choosing consistent editing styles and adding filler photos.

Filler photos are posts that serve to improve your Instagram feed’s aesthetic. They are important because Instagram is such a visual app. Space out busy photos with minimalistic ones. You can even try posting six to nine photos in a row to create one large picture on your feed.

4. Don’t Forget to Use Your Stories.

Because Instagram stories disappear after 24 hours, they’re a great way to post various content and drive engagement.

Plus, thanks to Instagram’s stickers, you can create quick polls to drive follower engagement while simultaneously receiving follower feedback.

5. Add Instagram to Your Networking Cards.

Networking cards are business cards that highlight your social media presence. They are a great way to increase your follower base and sales. 

Instagram is a wonderful tool to grow your business. Apply the above advice, so you can stand out and increase sales.