Like so many other expectant couples, Sarah and Mark began researching baby products right away, as soon as they found out they were expecting baby number one. They listened to advice from friends and family, and they turned to the Internet to learn more about all the options and brands available to them.
Before long, they found themselves overwhelmed with choices: bouncy seats, swings, white noise machines, stuffed animals designed to mimic the mother’s heart rate. Who knew there could be so many different products dedicated to helping babies sleep?
As the couple began to wade through all the options, Sarah quickly began to realize the marketing genius behind it all. She worked in advertising and had seen this phenomenon countless times in successful ad campaigns. The makers of these various sleep products had completed the trifecta.
The importance of these three marketing points applies not only to companies designing sleep aids for babies, but to everyone who wants to design a successful product.
The keys to successful marketing
Successful marketing is built around identifying and addressing a key need for consumers. If your product looks interesting or does something really interesting, but customers don’t see an immediate need for it, it probably won’t sell very well. The key is to show customers exactly how your product addresses a specific need, even if the need is one they don’t even know they have. Show customers how your product or service will make their lives easier, and they’ll be far more likely to buy from you.
Capitalizing on what’s different
When Sarah and Mark began researching baby products, they were amazed at the sheer number of products that were designed for sleeping. What perhaps is even more astounding, however, is that all the products were slightly different. No two products were exactly alike. Even if two white noise machines were standalone, plug-in devices, there were always some slight differences. Maybe one had an option to play a recording of a heartbeat, while another had more lullabies. Each manufacturer seemed to know exactly what made its product different from the competition, and that’s what they capitalized on. One might focus on the benefits of having a newborn hear a gentle heartbeat while trying to sleep. Another might talk about how lullabies have been used for generations to soothe.
Like these manufacturers, your company must be able to show customers exactly how your products are different than the competition and why those differences make your products better. It does no good to duplicate a competitor’s product, as that niche has already been filled. Think about what makes your product superior, and use that information to mold your marketing campaign.
Show the product providing the solution
Any product that’s supposed to help babies sleep will include pictures of peacefully sleeping newborns right on the box. Such imagery expertly taps into the fears of potential customers (having a baby who won’t sleep) and offers them a solution (use our product, and you’ll have a peacefully resting infant). Your marketing campaigns should make it obvious to customers exactly how the product you’re selling is going to help them.
Customers want to know exactly why they should do business with your company. Taking the time to develop a marketing plan that shows how your products address specific needs will pave the way to marketing success.
If you’re looking to get started reworking your campaigns, give us a call today. 410-574-0780.
When little Maria wanted to learn to fish, she asked her father to take her out on the lake to teach her. Her father eagerly agreed, glad to encourage his daughter’s interest in his favorite pastime. They got two rods, a few lures, and a net, then set out around dusk. As soon as the boat left the dock, Maria started preparing to cast her fishing line, but her father told her to wait, so she sat back down. A few minutes later, they had reached the middle of the lake, so she once again got ready to cast out, but again her father told her to wait. Finally, they began to get a little closer to an island about 500 yards from the shoreline. Her father cut the main motor and began to use the paddles to get the boat in a little closer. Once he had found just the right position, he turned to his daughter.
“Maria,” he explained, “this lake is filled with fish. When you first attempted to cast your line, we were going a bit too fast and were heading into deeper water. The second time, we were in the middle of the lake, still going a bit too fast for a good cast. Is it possible that you may have caught a fish there? Yes, but it would have taken much more time and effort than around here. Around this island, the water is still deep, but there are plenty of rocks and shelters for the fish to hide. This makes it a more attractive place for them and a better place for us to catch them.”
As Maria learned that day, sometimes waiting for the right moment and knowing how to find the right spot can make an enormous difference in the amount of effort needed to accomplish a task. This same idea applies to finding customers for your business.
Fishing for customers
Just like the fish Maria and her father sought, the customers you and your business seek are more likely to be found in certain places. It’s certainly possible to run a marketing campaign that consists of broadcasting the company message across a large number of platforms in an effort to reach more people. Undoubtedly, this marketing campaign will snag some ‘fish.’ On the other hand, it’s also guaranteed to require more resources and energy than a more targeted approach.
Figuring out where the customers are
Determining where exactly you can go to find your best customers will allow you to promote your brand and encourage more people to enter the sales cycle with significantly less expense. The most common way to accomplish this is through market research that examines:
To determine these answers, start with polls, surveys, and research among your existing customers and your anticipated demographic. Look also at what the rest of your industry has to say. Statistics about the efficacy of different marketing campaigns on different demographic groups will be helpful, too. Combine these sources to create a successful and efficient marketing campaign.
In many ways, marketing is like fishing. As any experienced angler will tell you, you have to learn where the fish are congregated to make the most of your day. The same goes for marketing. Put these lessons to use, and watch your marketing campaigns grow.
The business world continues to adapt at an astonishing pace. Fifteen years ago, Blockbuster, Hollywood Video, and similar movie rental businesses dominated the market. Soon, however, Netflix arrived on the scene, and cable providers began offering on-demand movie options. The cost and inconvenience of having to stop at a store rather than just turning on the TV or computer meant that these once dominant businesses quickly began to lose ground. Now they’re all but obsolete.
What these major corporations can teach businesses of all sizes
There are two ways you could look at the fate of Blockbuster and similar companies. You could either worry yourself sick about your own place within your industry — or take action and learn from the mistakes these companies made. If you look closely at what happened to these corporations, it’s easy to see the importance of market research, innovation, and finding ways to make life easier for your customers.
Some companies thrive at adapting to new situations. Nokia went from being a paper company to one of the largest cellphone makers. Companies like Amazon.com managed to turn entire industries upside down. These companies were able to innovate, capitalize on what appealed to their customers, and become successful.
Lessons to take away
There are two main lessons to be learned here. The first is to never neglect the importance of market research. You probably already know the importance of market research before launching a new product, but don’t stop there. Market research is something you should do regularly throughout the year. Intelligent market research can help you get inside your customers’ heads and determine exactly what they want that you can provide. The better you can predict the wants and needs of your customers, the more likely you are to successfully remain an industry leader.
The second lesson is the importance of serving clients. Make it a priority to determine exactly how you can serve customers in a unique way. Customers like convenience and affordability, which is why companies like Netflix and Amazon.com thrive. Determining new ways to make your products and services accessible for customers is a wonderful way to market products and attract a following among new customers.
Before you begin any new marketing campaign, sit down and discuss how you can make your products or services more accessible for customers. Determining your unique niche is a great starting point for any marketing campaign.
Over the years, numerous companies have risen and fallen as technology and the marketplace continue to change. The companies that survive are the ones that can innovate and remain ahead of the curve in determining customer desires. Combining a customer-first attitude with ongoing market research is a fantastic way to take a strong step in the right direction. If you’re interested in learning more about how to make your marketing efforts successful, contact us today.
Customer service just might be one of the most neglected, yet important aspects of growing a business. According to the White House Office of Consumer Affairs, it’s 6 to 7 times more costly to find a new customer than it is to retain an old one. When you consider that an estimated 89 percent of customers have stopped doing business with someone because they experienced poor customer service, it’s clear that customer service can have an enormous effect on your company’s bottom line.
Unfortunately, a shocking number of organizations are content to allow their customer service systems to remain unchecked, while devoting far more time and energy to finding new customers. As a business owner or leader, here’s what you should know about your customer service and how it affects your marketing campaigns.
The importance of quality customer service
Just about everyone has dealt with frustrating customer service at one time or another. Most of us have experienced the annoyance of being passed from representative to representative in an effort to find an answer to our questions. Often, by the time we hang up the phone, we’re so frustrated that it taints the rest of our experience with that company.
Studies show that customers who have had a negative experience are two times more likely to tell others about their experience than those who are satisfied. What’s more, for every negative experience a customer walks away with, you’ll need to provide about 12 good ones just to make up for the damage to the company reputation and potential profits. From a purely economic standpoint, it makes little sense not to take the time to develop good customer relations.
Quality customer service and marketing
When you set out to market your company, you’re interested in building a reputation for your organization. That’s what branding is all about. But the best branding in the world can come unraveled by a poor customer service experience. This is especially true for smaller organizations trying to build their clientele. Reputation is crucial to success, and a poor reputation can easily spread like wildfire. When that happens, all your efforts to earn the trust and goodwill of potential customers will be hurt and will require considerable time and effort to recover.
How to develop quality customer service
The most important part of developing a quality customer service experience is to encourage customer feedback. Customers will be able to tell you if they struggled to find the information they needed, if the representatives they spoke with were actually helpful, and if there were particular points in the process that stood out to them as being poorly handled. Focus on revising the key areas of the customer service experience that seem to matter most to customers. It will be nearly impossible to revise the entire customer experience at once, so focus on improving key areas and then work from there. Open communication with the customer is always key.
If you’re interested in growing your company, don’t overlook the help, or hindrance, customer service can provide. If your organization is seen positively, you’ll find your branding efforts complemented by your reputation. However, if you’re seen negatively, those negative experiences can derail your marketing. Taking the time to develop a strong customer service experience is an investment that will pay off in more ways than one.
At first glance, the various platforms used for delivering your marketing messages couldn’t look more different. From social media to bus ads to print or radio ads, each platform has a completely different feel and intended audience. Regardless of the differences, however, it’s critical that your campaigns maintain some key consistencies across every medium.
What’s the purpose of an integrated campaign and what does it look like?
An integrated campaign works to build an audience no matter where the advertisements are seen. The campaign is designed with a common message that’s then tweaked and sent out over a variety of platforms in an effort to attract the attention of customers wherever they’re found.
Integrated campaigns send customers toward a common sales funnel. This means that the social media and direct mail components will both point customers in a common direction (promoting an upcoming sale, for example).
Design consistency is also a must, so customers recognize your brand wherever they may see it. Customers see thousands of advertisements a day. It’s important that they make a quick connection between your ads and your brand, so your brand can become more memorable to them. To accomplish this, use similar colors and designs on bus ads, social media ads, and print ads. This consistency will help you stay in front of your intended audience while simultaneously making it easier for potential customers to interact with you.
So how can you start making more integrated campaigns?
Begin by identifying exactly who you’re targeting and where those people can be found. Develop a common, unifying message, then tailor it to each major platform you intend to include in your campaign. That way, no matter where the customer encounters your brand, they’ll have no trouble entering the sales funnel. This might mean using QR codes in print advertising and prominent, well-labeled links on websites.
One of the biggest challenges many companies run into is maintaining consistency across multiple teams. For example, you might have one team that specializes in print and radio ads, while another group focuses on social media and website advertising. Make sure all your marketing teams understand the common vision and can successfully work together to achieve a collective goal.
As your campaign gets underway, track each portion, so you can successfully gauge where new customers are coming from. This will provide key insights into how well each portion of the campaign is doing and let you know if certain aspects need to be modified or even abandoned altogether.
An integrated marketing campaign is crucial for growing a company and finding new customers in the modern market. Rather than thinking about your various platforms as separate entities, integrating them can lead to higher brand recognition and conversion rates. Keep this in mind and prepare to reach your customers on a much deeper level.
If you’re ready to get started building an integrated campaign, give us a call or drop us an email to see how we can help you move forward. http://www.ccpress.net
When it comes to marketing, the million-dollar question is: “Have we been successful in our campaigns?” No company wants to pour money into a marketing effort and get nothing in return. It’s common for marketing professionals to track numerous metrics in an effort to gauge the success of their campaigns. Unfortunately, many are monitoring the wrong thing, and that can be dangerous.
What metrics don’t matter?
It doesn’t matter how many people visit your website. Some people might argue with that and try to talk about brand exposure or sales funnels, but think about something. Say you do a massive overhaul of your website. You really focus on optimizing content, creating a clean and attractive layout, and improving your search engine ranking. Your site traffic jumps by a shocking 200 percent! Wow! Congratulations! What does that mean? Nothing.
The jump in traffic is only significant if the number of conversions jumps with it. If you received 10 quality leads per week on your old site and you receive 10 quality leads per week on the new site, your jump in traffic actually means your site is now performing worse. If you were only monitoring your site traffic, however, you might be tempted to say that the overhaul was a huge success. This can be detrimental to your business in the long run.
The same thinking applies to social media followers or even physical bodies in the store. What matters is quality leads and potential conversions. These are the metrics you should be tracking. Site traffic is only important for comparison purposes to see the percentage of visitors who convert.
Finding quality leads
The most important aspect of finding quality leads is developing content that offers value to your ideal customer. You should have a good idea of the type of customer you’re looking to attract. This includes their interests, what matters professionally to them, and what they’re looking for.
Build quality content, which will naturally incorporate keywords and help to answer your visitors’ questions and concerns. More importantly, when visitors find your site, they’ll become interested in what your company has to offer. This will lead to a higher percentage converting. Visitors will come to trust your company as an industry leader who can help them find what they’re looking for.
Focus on building a conversion friendly website. Whether a customer arrives on the web page from a QR code or web address on a direct mail postcard or through a Google search, the site should have a clear sitemap, show obvious value for the customer, and make it easy for them to convert into customers.
Customers don’t like having to hunt around for phone numbers, addresses, or the chance to sign up for products and services, so don’t make them. Prominent, easy-to-use buttons are great additions. Neuromarketing also tells us little tips, such as offering customers choices (even if the choices are meaningless) will improve conversion rates. For example, customers are more likely to sign up for a newsletter that comes with a ‘sign me up now’ button next to a ‘no thanks, I like wasting money’ button, rather than a newsletter with just a sign up button.
There’s no doubt getting chatter on your site is addicting and exciting. Everyone who’s ever built a website knows how enticing it is to watch the number of visitors increase. When it comes to a successful marketing campaign, however, it’s important to remember to measure the right things. Visitor counts don’t matter unless conversion rates also rise. Spend your time attracting quality leads, and watch the important metrics increase for genuine success.