As managers, we all strive to develop an atmosphere of success and teamwork. When you can develop a culture that respects those in your office and encourages success, you’ll notice many immediate benefits.
When your employees feel valued and content, the impact can stretch far beyond the office walls. Happy employees present a more enthusiastic and helpful face for your brand to potential customers. Your company’s reputation for caring for its employees and its customers will spread. Referrals will grow, and your marketing efforts will have a greater impact. In short, this type of fantastic company culture can help the bottom line.
So how do you achieve this type of business-friendly dynamic in your office?
Building a fantastic company culture begins during the hiring process. Make hires based on two main factors: skills and how well the candidate will fit with the culture you’ve created or are trying to create. Many companies focus solely on finding the person with the best qualifications, without taking into account how well that person will fit in with the rest of the team.
Ask questions during the interview that speak to the values you seek. When you’ve found a candidate that appears to work well, consider having them do a trial project with your team to see how well they get along.
Among current employees
Educate and empower your employees so they feel confident taking control of their interactions with customers. Teach them how to delight customers not by just telling them or giving presentations, but through examples and demonstrations. Build a culture that focuses on under-promising and then exceeding customers expectations at every turn. Teach employees to focus on solving problems for their customers. Develop concrete buyer personas that employees understand completely, so they can quickly gauge what customers seek when they speak with them.
At the same time, empower your employees. Let them know they’re trusted and responsible for solving problems and finding new ways to help their customers. Have clear guidelines about when employees should ask for help and when they need to come up with their own solutions. This will help employees better assist customers and solve their problems. Customers will be happier knowing they’re speaking with someone who can actually do something, rather than just relay messages.
Creating a positive culture and work environment does more than make your organization a great place to work. It can also help boost marketing efforts and improve the bottom line. By helping your employees, you’re improving the face of the brand your customers see. You might be amazed at the impact it can have on your efforts.