Whether you love it or hate it, chances are at some point you’ve eaten at McDonald’s. This corporation was a major cornerstone of the building of the fast food industry and is currently one of the symbols of the exportation of American culture around the world. Perhaps what is most remarkable about the success of the franchise is how unremarkable it is. The restaurants serve burgers and french fries. Yet somehow, out of all the burger joints available, the one started by the McDonald brothers in San Bernardino, California, has gone on to serve roughly 68 million customers per day. How did this happen, and what can other business leaders learn from the company?
The history of McDonald’s
McDonald’s was first opened by the McDonald brothers in 1940. The little restaurant served burgers and placed an emphasis on quick service, putting the fast food principles developed by White Castle to work for themselves. By 1955, the restaurant became a corporation led by aggressive businessman, Ray Kroc. Kroc is credited with taking what was a successful burger joint to the popular glory it now enjoys. Kroc was known for his risk taking and lofty goals that allowed him to lead the corporation.
How Ray Kroc made a burger franchise into a global phenomenon
Professionals have spent years analyzing the business decisions of Ray Kroc. Few disagree that he was a genius, even though his feud with the McDonald brothers certainly earned him some animosity. Two particular traits tend to be cited by those exploring the reasons for the success of the corporation:
– Attention to details
– Passion for the business
Attention to details
Kroc did not allow a single detail of the burger making process to go un-analyzed. He even broke down the process of putting a patty and toppings into a bun to see if he could improve it. He ended up essentially creating an assembly line for putting together sandwiches, which lives on in McDonald’s restaurants today. Kroc worked to develop teamwork within each restaurant and even constructed the customer service model that includes a smile when greeting patrons.
Other businesses should put the same consideration into their own companies. This doesn’t mean micromanaging the company, but rather looking for ways to improve the company from the ground up.
As a business owner, explore each level of your business to see what can be improved. Research the consumer base and gain deeper insights into their challenges, so you can see how your company can better help them. Similarly, research customer experiences with the company to see how customer service can be improved. Look for answers to questions such as:
Passion for the business
Try translating this passion into your own business. Your enthusiasm should be contagious. No one wants to support a company that doesn’t have a clear vision, a plan for getting there, and a confident leader who seems capable of getting the business to these new heights. Use your industry knowledge and foresight to anticipate customer desires and needs, and show a true eagerness to encourage your entire team to work toward the shared vision.